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About Sam
After starting his career in a customer service role, Sam is a business analyst by profession. Using his ‘outside the square’ thinking, interest in puzzles, desire to solve problems and drive to increase efficiency, Sam has become the subject matter expert for customer statements and letters for one of the Big Four banks. His intense curiosity to understand the most complicated systems and processes means Sam is often relied upon by his colleagues for his product and technical knowledge.
Sam uses a combination of a braille display, Jaws, NVDA and VoiceOver to access information and complete tasks across both his busy work and personal lives.
In his downtime, Sam enjoys DIY home and garden projects, riding his tandem bike, exploring his local community with his Seeing Eye Dog Tommy in combination with Google Maps, and has recently retired from the Australian Goalball team after representing his country for 14 years. Sam also enjoys getting to know the local businesses in his area and rewards with repeat business those who provide great advice, great customer service and a little banter.
Having grown up in country Victoria and overcome countless barriers after becoming totally blind during early childhood, Sam appreciates the opportunity the Client Reference Group offers. He hopes that he can now share his experiences and positive attitude to address and remove some of these same barriers for future generations.